Returns & Refund Policy

Last Updated: May 18, 2026

Return Authorization Required

Returns require prior authorization from Thompson Duke Industrial.

Unauthorized returns may be refused.

Return Eligibility

Returned items must generally:

• be unused
• be in original condition
• include original packaging
• include all components and documentation

Certain items are non-returnable, including:

• custom-configured products
• consumables
• clearance items
• special-order items

Inspection and Restocking

Approved returns may be subject to inspection and restocking fees.

Freight Responsibility

Customers are responsible for return shipping costs unless otherwise agreed in writing.

Refund Timing

Approved refunds are generally processed after inspection and verification.

Damaged Shipments

Shipping damage claims should be reported immediately upon receipt.