Shipping Policy

Last Updated: May 18, 2026

Processing Times

Processing times vary depending on:

• product type
• inventory availability
• production scheduling
• order verification
• destination

Estimated lead times are not guarantees unless confirmed in writing.

Freight and Carrier Selection

Carrier selection may vary depending on:

• package dimensions
• destination
• insurance requirements
• export conditions
• customer account status

Shipment Inspection

Customers are responsible for inspecting shipments upon delivery.

Visible damage, shortages, or freight issues should be documented with the carrier immediately and reported to Thompson Duke Industrial promptly.

Insurance and Liability

Certain shipments may require mandatory insurance coverage.

Unauthorized rerouting, third-party freight arrangements, or customer-directed carrier substitutions may limit or void shipment liability protections.

International Shipping

International customers are responsible for:

• customs duties
• import restrictions
• VAT or taxes
• brokerage fees
• local compliance requirements

Delays

Thompson Duke Industrial is not responsible for delays caused by:

• carriers
• customs agencies
• weather
• force majeure events
• regulatory actions
• supply chain interruptions